GSC Smart Hub
Administration Fees & Requirements
Requirements for Refund
Type of Request |
Requirements |
Refund |
1. Send from Self Service Portal Form or written request sent from registered email address |
2. Send within grace period as per Terms & Conditions |
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3. Copy of Color Valid ID |
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4. Admin Fee |
Requirements for Personal Information Change
Type of Request |
Requirements |
Change of Email Address |
1. Send from Self Service Portal Form or written request sent from registered email address |
2. State Old Email address, New Email Address and Reason for changing the email on record |
|
3. Copy of Valid ID |
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Name Correction(Max 3 letters) |
1. Send from Self Service Portal Form or written request sent from registered email address |
2. Valid ID Copy |
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Name Correction(More than 3 letters) |
1. Send from Self Service Portal Form or written request sent from registered email address |
2. Valid ID Copy |
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3. Hand written letter with signature and date stating reason of change |
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4. Upline’s hand written ackowledgemment letter with signature and date |
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5. Upline’s valid ID copy |
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Name Correction(Marriage/Divorce) |
1. Send from Self Service Portal Form or written request sent from registered email address |
2. Old and New Valid ID Copy |
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3. Copy of Marriage Certificate/divorce certificate |
Requirements for Products
Type of Request |
Requirements |
Change of Product |
1. Send from Self Service Portal Form or written request sent from registered email address |
2. Confirmation of desired product |
|
3. Admin Fee |
Fee Schedule
Description |
Amount |
Administration fee – Refund |
USD 30 per transaction |
Global Transaction Fee (GTF) |
3% per transaction |
Payment Provider Service Fee |
5% per transaction |
Product Change Fee |
USD 20 per item |
Q Account Maintenance Fee |
USD 20 per month |
IR Renewal Fee |
USD 30 per year |
Extension of eCard**Expired eCard(s) can only be renewed within 90 days of the expiry date |
5% of the value of the eCard being renewed*90 days extension will be granted |
Extension of eVoucher |
USD 10 for each 10 points, up to the maximum charge of USD 30Maximum number of eVouchers that can be extended at one time is 250 points**14 days extension will be granted |
