GSC Smart Hub

Administration Fees & Requirements

Requirements for Refund
Type of Request
Requirements
Refund
1. Send from Self Service Portal Form or written request sent from registered email address
2. Send within grace period as per Terms & Conditions
3. Copy of Color Valid ID
4. Admin Fee
Requirements for Personal Information Change
Type of Request
Requirements
Change of Email Address
1. Send from Self Service Portal Form or written request sent from registered email address
2. State Old Email address, New Email Address and Reason for changing the email on record
3. Copy of Valid ID
Name Correction
(Max 3 letters)
1. Send from Self Service Portal Form  or written request sent from registered email address
2. Valid ID Copy
Name Correction
(More than 3 letters)
1. Send from Self Service Portal Form or written request sent from registered email address
2. Valid ID Copy
3. Hand written letter with signature and date stating reason of change
4. Upline’s hand written ackowledgemment letter with signature and date
5. Upline’s valid ID copy
Name Correction
(Marriage/Divorce)
1. Send from Self Service Portal Form or written request sent from registered email address
2. Old and New Valid ID Copy
3. Copy of Marriage Certificate/divorce certificate
Requirements for Products
Type of Request
Requirements
Change of Product
1. Send from Self Service Portal Form or written request sent from registered email address
2. Confirmation of desired product
3. Admin Fee

Fee Schedule
Description
 Amount
Administration fee – Refund
USD 30 per transaction
Global Transaction Fee (GTF)
3%  per transaction
Payment Provider Service Fee
5% per transaction
Product Change Fee
USD 20 per item
Q Account Maintenance Fee
USD 20 per month
IR Renewal Fee
USD 30 per year
Extension of eCard
**Expired eCard(s) can only be renewed within 90 days of the expiry date
5% of the value of the eCard being renewed
*90 days extension will be granted
Extension of eVoucher
USD 10 for each 10 points, up to the maximum charge of USD 30
Maximum number of eVouchers that can be extended at one time is 250 points
**14 days extension will be granted

 


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