GSC Smart Hub

Personal Information Change

How do I update my email address?

To update your email address:

– Login to your Virtual Office
– Click on “My Profile”
– Choose “Update email and address”
– Insert your Q Account pin code, Security Question and Word
– Enter your email address then click “Update”

How to send a request to change email address?

You may send us a request via Help Centre by doing the following steps:

  1. Go to QNET Website click on Help Centre.
  2. Click on “Contact us”, fill up your information

– State your old email address, new address, and reason for changing the email on record
– Attach a copy of your valid ID with file sizes less than 5MB
– Enter the Captcha code
– Lastly, click “Submit”


How to update my correspondence address within the country?

To update your correspondence address:
– Login to your Virtual Office
– Click on “My Profile “
– Choose “Update email and address”
– Insert your Q Account pin code and Security question and Word
– Enter your new address then click on “Update”

Do I need to activate Know Your Customer (KYC) in order to use the self-service function to update the correspondence address?

No, you are not required to activate Know Your Customer (KYC) to update the information in the self-service function.


How to update my shipping address within the country?

To update your shipping address:
– Click on “My Profile ”
– Choose “Update email and address”
– Insert your Q Account pin code and Security Question and Word
– Enter your new shipping address then click on “Update”

Note: eStore will be linked based on the Shipping address country


How to update my valid ID number?

To update your valid ID number:
– Login to your Virtual Office
– Click “My Profile ”
– Choose “Update email and address”
– Insert your Q Account pin code and Security Question and Word
– Enter your valid ID type and valid ID number then click on “Update

How to check my personal Information?

Go to “MY PROFILE” and click on “Personal Info”.


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