Original parts protect your watch’s performance, water resistance, and long-term value.
QNET Watch
Repair & Care
Keep your Bernhard H. Mayer and CIMIER timepieces running with Swiss-level precision serviced only by QNET-authorised experts.
WHY IT MATTERS
A Commitment to Quality Service
Preserve the value, precision, and authenticity of your QNET timepieces with service that meets the same standards they were crafted with.
Swiss quality expertise
Master technicians specialise in the movements and construction of Bernhard H. Mayer and CIMIER watches.
Genuine components only
Global coordination
QNET’s Global Support Centre (GSC) guides your case, from first contact to safe return.
STEP BY STEP
How to Arrange a QNET Watch Repair
How to Arrange a
QNET Watch Repair
A simple flow designed to protect your watch at every stage of the journey.
Contact the QNET Global Support Centre (GSC)
Reach out via email, phone, or your QNET Virtual Office (VO) to open a service request. You can find the contact details here.
Find out your authorised service centre
A GSC representative identifies the nearest authorised service partner and shares shipping or drop-off instructions.
Hand in your watch safely
It's important to pack your watch securely to prevent further damage during transportation. Wrap it in a protective layer, use a rigid box with padding, and avoid tape directly on the piece.
Receive assessment and quotation
The GSC representative shall liaise with technicians who will inspect your watch and confirm whether it is in warranty. Out-of-warranty cases receive a clear cost estimate before work.
Wait for the service completion notice
The repair process typically takes 2-3 weeks. After repair and final quality check, your watch is returned to you with a 12-month warranty on the corrected issue.
Shipping to and from the authorised service centre is covered for watches still under warranty. Import taxes and duties, where applicable, are not included.
WARRANTY
Is Your Watch
Still Under Warranty?
Is Your Watch Still Under Warranty?
Every Bernhard H. Mayer and CIMIER watch purchased from QNET includes a minimum two-year warranty from the date of purchase.
Your watch is covered if you have:
- Bernhard H. Mayer: Statement of Authenticity and International Guarantee
- CIMIER: Statement of Authenticity and Warranty Registration Card
The warranty generally covers:
- Material or manufacturing defects affecting the mechanical parts
It does not cover:
- Strap issues or crystal breakage
- Damage from accidents, misuse, or moisture ingress
- Normal wear and tear
- Faulty repairs by unauthorised service providers
The warranty certificate must be accurately completed and signed by Bernhard H. Mayer or CIMIER.
It’s important to note that these watches are exclusively sold by QNET through its Independent Distributors.
To ensure that any issue is addressed immediately, check your QNET watch for damages as soon as you receive it. Typically, manufacturing problems discovered within the first six months of receiving your watch are likely to be covered by warranty.
EXPERT CARE
Why Use Authorised Service Centres?
Ensure your watch receives only the best care it deserves.
Keep your warranty intact
Unauthorised repairs can void your warranty, leaving future issues uncovered even if they’re not related to the original fault.
Right tools, right hands
Authorised centres combine certified watchmakers, genuine parts, specialised tools and diagnostics, and brand-approved procedures.
Documented service history
Clear communication is maintained for an efficient process. Repairs are logged in the system, supporting your peace of mind and the watch’s long-term value.
CONTACT SUPPORT
Global Support, Wherever You Are
Reach out to QNET GSC for assistance, status updates, and service coordination.
QNET Global Support Centre (GSC)
Email: [email protected]
Phone: +60 15 4600 0328
Virtual Office: Fill this form to submit a ticket
Available in multiple languages.
International Toll-Free Numbers
For selected countries, toll-free numbers are available depending on local telecom availability.
- Hong Kong: 800 906 622
- India: 000 800 050 1417
- India Hotline*: +91 8880632532
- Indonesia: 0080349248340566
- Malaysia: 1 800 819 772
- Philippines: 1 800 1 312 0051
- Singapore: 800 852 8383
- Thailand: 1 800 019 587
- USA: 888 735 0751
- UAE: 800 0120 073
FAQ
Frequently Asked Questions
A quick reference before you send your watch in for service.
How long does a typical repair take?
Most repairs are completed in 2-3 weeks, depending on diagnosis and parts availability. Your GSC representative will share an estimated timeline once your watch is assessed.
Are repairs always free?
If the watch is still under warranty, then repairs will be conducted by authorised technicians and include maintenance. If it is not, then GSC will inform you about the repair costs.
How do I secure my watch before sending for repair?
Start by wrapping your watch in tissue paper, a paper towel, or a clear plastic bag; you can also use bubble wrap for extra protection. Be careful not to let any adhesive touch the watch. Avoid paper-based bubble mailers, as they can tear during transit. Instead, place the wrapped watch in a sturdy cardboard box, centred with padding like foam or packing peanuts to keep it from moving while being shipped.
Can I use my local watch shop instead?
While independent repair or service professionals might offer lower prices, the potential risks associated with warranties, expertise, and quality often outweigh the cost savings. For a valuable luxury watch from a prestige brand such as Bernhard H. Mayer or CIMIER QNETCity, entrusting it to authorised service centres ensures its legacy, performance, and value are preserved for generations to come.
Is shipping also free?
For watches under warranty, shipping to the service centre and back to the customer after repair will also be free of charge. If your watch is not covered by warranty, you will be informed of any shipping fees you need to pay. Note that shipping fees do not cover any applicable import taxes and duties in your country.
What if I’ve lost my warranty card?
Contact the QNET Global Support Centre with your purchase details. They will advise what information is required to verify your watch and any remaining warranty coverage.
