GSC Smart Hub

Enrollment & IRship

What is the grace period for IRship renewal?

You are granted 30 days of grace period.

How much is the Annual IRship Fee?

The annual IRship fee is 30 USD for World Plan IRs.

Will I lose my Left and Right Business volume, if I do not renew my IRship?

No, the existing Business volume will be maintained. However, any new incoming Business volume during the non-renewed period will not be counted.

How long before my account is terminated, if I do not renew my IRship?

A non-renewed IR account is subject to termination at any time based on the discretion of the Company.


What is Resignation?

Voluntary resignation form and/or termination of IR’s Representativeship by tendering a thirty (30)-days written notice of such voluntary resignation or termination to the Company.

After the resignation of my TC, is it possible to register again?

Yes, you can re-register, but after 12 months from the date of the resignation of your account.

Will the company refund my registration fee upon resignation?

No, based on the policy and procedures of the company, the registration fee is non-refundable.

Can I resign at any time?

Yes, you can resign at any time.

What are the documents required for resignation?

You may send us a request via the Help Center. Please provide the following documents:
– Resignation Letter (with an explanation of the reason) with signature and date.
– Attach your valid ID copy less than 5MB


Can I withdraw money from my Q Account after termination of my tracking center?

Once the tracking centre has been terminated, the Q Account will be no longer be accessible and no balance can be withdrawn.

Is it possible to reactivate a tracking center once it was terminated?

If an IR’s tracking center has been terminated, it is not possible to reactivate it.

"When an IR's tracking center is Terminated, how long does it take to register once again? "

An Individual can register as an IR again only after 12 months from the termination date.

When my tracking center is terminated, will I still have Business volume?

No, all the Business volume will be nullified once the tracking center is terminated.

What can lead to a Termination of an IR?

Violation of the terms of the Agreement, P&P, Compensation Plan, and/or any other relevant documents produced by the Company.


I received a suspension letter from the company. What should I do if I want it to be considered again?

If you wish to ask the Company to review the decision, you shall make such a request in writing to the Company within fifteen (15) days from the date of the suspension notice. The Company will review and consider the suspension and notify you in writing of its decision within thirty (30) days from the date of the receipt of the Representative’s written request

What is Suspension?

An IR may be suspended for violating any terms of the Agreement, P&P, the Compensation Plan, and/or any other relevant documents produced by the Company. When a decision is made to suspend an IR, the Company will inform the IR in writing of the decision, the effective date of the suspension, the reason(s) for the suspension, and the steps necessary to remove such suspension (if any).


What is the IR Declaration Form?

This initiative reminds all QNET IRs to always adhere to the Company’s Policies and Procedures and Code of Conduct. Most importantly, this is our message that we are serious about building a professional, long term business.

What part of the registration will include the new step on the IR Declaration Form? Which markets and which platforms?

The IR Declaration Form will be implemented in two ways:

(1) For new IRs who will register on or after 10 March 2020, the IR Declaration Form will appear before the payment page during the registration process
(2) For existing IRs who registered before 10 March 2020, the IR Declaration Form will appear before their product payment page.
All IRs must review and understand the contents of the declaration and confirm electronically before they proceed on the registration and/or product purchase. IRs will receive a copy of the IR Declaration Form by email at least one (1) week after they confirm the IR Declaration Form.
IRs who will not confirm the statements in the IR Declaration Form will not be able to register or purchase products from the QNET e-Store.
This is a one-time requirement that will be implemented to all markets where QNET operates in. It will be in full effect across all QNET channels and applications (web and QNET Mobile App).
We will create an application that allows IRs to upload a photo of their government-issued ID card. The system will read the details on the card and check these against government databases to confirm the ID is real. These details will be stored in our database, used to process the enrolment, and stored to facilitate IRs’ business or government requirements. IRs will then be asked to take a selfie, and this will be matched to the photo on the ID card. Finally, IRs will be able to read and sign the necessary agreements within the application. This will allow the company to speed up registration by removing manual forms, enabling the company to go paper free while also ensuring there is greater security and protection for our IRs.


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