QNET ANSWERS

Why is QNET so often referred to as QNET scam, a pyramid scheme, and/or a fraudulent business aimed at cheating people?

To answer this QNET scam question, it is important to first understand the difference between a legitimate direct selling company and a pyramid scheme. The key differences are that pyramid schemes are absolutely illegal, and more importantly, one gets a commission for recruiting more people under them, and the vast majority of participants WILL lose money. In contrast, direct selling is a genuine and globally recognised form of business, and commissions are paid only based on the sales of products. Even if a person has a large network of people under them, but they have neither retailed nor purchased any product, they DO NOT earn any commissions.

Legitimate direct selling companies focus on the real value of their products, transparent compensation, and sustainable customer demand. These companies earn revenue primarily through the sale of high-quality products or services via their independent distributors (the direct sellers), provide fair refund and return policies, and reward those distributors for genuine retail activity. This is exactly how QNET functions.

QNET operates a product-focussed business model, backed by clear policies, fair compensation, and strict adherence to international direct selling guidelines. Independent Distributors earn only when products are sold. With a diverse portfolio of wellness, lifestyle, education, and travel products, strong consumer protection measures, and long-term membership in respected industry associations, QNET demonstrates the hallmarks of a legitimate and ethical direct selling company.

QNET scam or lack of understanding?

Lack of understanding is usually to blame for people mistaking legitimate direct selling companies for scams. Often, when people complain about a direct selling company, it is either because they do not realise how much work is actually involved in building a successful business, or because someone misled them.

For example, some argue that QNET is a pyramid scheme where early entrants earn money, and then it becomes difficult to find new members as the number of representatives increases. The truth is, success in QNET is not guaranteed by timing or recruitment volume, but by how effectively you build your business within its tried and tested compensation plan, which rewards and values your efforts through attractive incentives and commissions solely from the sale of QNET products.

When this distinction is overlooked, companies like QNET are often victims of endless media accusations, speculation, and baseless complaints.

Real-world examples show how misinformation gets corrected

A 2025 case in India underscores this. QNET’s franchise in India, Vihaan Direct Selling, won a legal order against false allegations published by Organiser.org. The ruling reaffirmed that the claims were baseless and directed the platform to take corrective action. This case illustrates how misinformation about legitimate direct selling companies – especially those, like QNET, that operate within established legal frameworks – can spread rapidly, but also how due process helps set the record straight.

QNET operates legally and ethically across global markets

QNET operates in countries with the most sophisticated and stringent laws and regulations governing this industry, such as Singapore, Hong Kong, and Germany, where our operations are completely legal and compliant with local laws. QNET has always complied with local regulations in any country where it has operated, paid taxes, contributed to numerous philanthropic activities, and reinvested in the local economy. We also instil a strict code of professional conduct in our distributors and penalise those who violate our Policies and Procedures.

We acknowledge that some people in network marketing may engage in unethical practices, making the industry an easy target for slurs like this. However, in cases that do arise and are brought to our notice, QNET collaborates closely with local authorities to take strict and stringent action against wrongdoers and those who misrepresent the brand. The award-winning, multi-pronged QNET Against Scams campaign is a key part of this effort.

To help combat this issue, it is important for various emerging economies to recognise that direct selling is a thriving industry creating microentrepreneurs who contribute to their communities, and institute the necessary legislation to govern the industry, to clearly distinguish the scams from the genuine direct selling companies.

Who is responsible for resolving customer issues when there are problems, QNET or your IDs?

If any customer has a product or service-related grievance, QNET will take full responsibility for it. We have a multilingual…

How do I contact QNET?

You can reach out to our Award-winning Global Support Centre (GSC) which operates in 12 languages from 14 global hubs.

In which countries does QNET operate?

QNET maintains a network of offices and agencies across over 25 countries globally. These locations play a vital role in…

Where is the QNET headquarters located?

The QNET headquarters is in Hong Kong.