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QNET > Products > Home & Living > Just Got a HomePure Viva? Here’s How to Start Using It
Home & Living

Just Got a HomePure Viva? Here’s How to Start Using It

Last updated: July 8, 2025 4:37 pm
Maya Daniels
Published: June 6, 2024
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13 Min Read
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Finding clean water can be tough these days. That’s where the HomePure Viva comes in! It’s a super easy way to get pure and healthy water. It can even transform your everyday drinking water into alkaline or acidic water if that’s what you want. What’s even more special is that the HomePure Viva is designed to tackle the water problems you might face in your area.

Contents
HomePure Viva Installation GuideConnecting to a Water SourceChecking the Filter CartridgesChecking All ConnectionsGetting StartedFlushing Filter CartridgesResetting the Filter CartridgesSetting the TimeSetting the LanguageSetting the VolumeNotes Before Using HomePure Viva Water Pressure: The Key to Optimal PerformanceAddressing Water Pressure FluctuationsUnlocking the Potential of Your HomePure VivaPurified WaterAlkaline WaterAcidic Water

However, owning the HomePure Viva is just the first step. To get the most out of it, you need to set it up right. Don’t worry; this guide will show you how to do that so that you can start having the best water possible!

HomePure Viva Installation Guide

Everything you need to know to set up your HomePure Viva can be found in the User Guide that comes with your unit. Read on or watch the video below for instructions on how to set up your unit before using it:

Connecting to a Water Source

  1. Choose a safe, clean, dry and stable area to prepare the HomePure Viva for installation.
  2. Take the white plastic inlet tube and diverter valve. Remove the cap from the diverter valve and push the white plastic inlet tube through the cap.
  3. Firmly push the white inlet tube completely over the diverter valve and tighten the cap.
  4. Cut the other end of the white inlet tube 20 cm from the end or at an appropriate length that fits with the available space.
  5. Make sure the arrow on the dust filter points inwards towards the tube. Attach the other side of the dust filter to the longer piece of the white inlet tube, which already has the diverter valve at the opposite end of it.
  6. Connect the diverter valve to the faucet. If needed, use one of the three faucet adapters provided.
  7. Move the HoemPure Viva to a space next to the sink. Always hold the unit from the base for proper stability.
  8. Near the bottom of the back of the HomePure Viva, remove the upper elbow stopper by pushing down on the ring and pulling the stopper out.
  9. Repeat for the lower elbow stopper.
  10. Push the end of the white plastic inlet tube into the lower elbow connector, known as the inlet elbow. Push in firmly.
  11. Repeat the process with the grey silicone outlet tube, inserting it into the upper elbow connector known as the outlet elbow. Push in firmly.
  12. Push the other end of the grey outlet tube at least 10 cm into the drain of the sink.
  13. Connect the flexible silver pipe to the nozzle and twist clockwise to tighten.
  14. Make sure to keep the power cord at the bottom of the unit dry. Do not let the machine press on the power cord.

Checking the Filter Cartridges

  1. Open the front door of the HomePure Viva.
  2. Double-check that the filter cartridges are well inserted into the HomePure Viva.
  3. Close the front door.

Checking All Connections

  1. Open the diverter valve attached to the faucet.
  2. Turn on the cold water from the kitchen tap.
  3. Make sure there is no water leaking from any of the connections.
  4. After checking all connections properly, turn off the diverter valve and then turn on the kitchen tap.

Woman pressing the screen of the HomePure Viva

Getting Started

  1. Plug in the power supply.
  2. Turn on the ON/OFF switch by pressing the “I” symbol.
  3. Adjust the silver flexible pipe so that the water from HomePure Viva can be directed into the sink.
  4. Open the diverter valve and turn on the kitchen tap. Use cold water only.

Flushing Filter Cartridges

Before using the filtered water as drinking water, flush the filter cartridges by letting the water flow for at least 10 minutes.

  1. Touch the finger symbol on the stand-by display screen.
  2. Touch “PURIFIED”.
  3. Touch “START/STOP” to start flushing the cartridges.
  4. After 10 minutes, touch “START/STOP” again to stop the water flow.

Complete the flush process every time the filter cartridges are replaced.

Resetting the Filter Cartridges

After every flushing process, you should reset the filter cartridge before starting actual use.

  1. Touch “MODE”.
  2. Touch “Filter Reset”.
  3. Touch “YES” to reset the filter lifetime. After yes is selected, the viva will start memorising the filter lifetime from the beginning of the use of the filter cartridges.

Setting the Time

  1. Touch “MODE” to access the settings menu.
  2. Touch “Time Setting”.
  3. Touch the arrows to set each function.
  4. Touch “BACK” to save the time setting automatically.

Setting the Language

  1. In the settings menu, touch “Language”.
  2. Touch the flag of your preferred language.
  3. Touch “BACK” to save the language setting automatically.

Setting the Volume

  1. In the settings menu, touch “Volume”.
  2. Touch the arrows to reduce or increase the volume of the HomePure Viva audio guide.
  3. Touch “BACK” to save the volume settings automatically.

Notes Before Using HomePure Viva 

Initial Water Discard

After selecting any mode, discard the initial 20 seconds of water to ensure you receive the desired pH level.

Safety First

Your user manual contains crucial safety information, such as avoiding metallic containers for storing alkaline water and the non-potable nature of acidic water. Familiarise yourself with these guidelines thoroughly.

User-Friendly Controls

The HomePure Viva features an intuitive LCD screen and audio guidance, making it easy to select your desired water type and monitor the unit’s status.

Water Pressure: The Key to Optimal Performance

Like a car needing fuel to run smoothly, your HomePure Viva requires sufficient water pressure for the best possible filtration. The ideal pressure range is between 1 bar (minimum) and 4 bars (maximum). Here’s why water pressure matters:

Effective Filtration

Adequate pressure ensures the water is effectively pushed through the filters, trapping impurities for cleaner, healthier water.

Consistent Performance

Low pressure can slow filtration and potentially affect water quality.

Full Functionality

Certain features, like generating strong alkaline or acidic water, require proper pressure for optimal results.

HomePure Viva banner giving an overview of two options for installing the unit: DIY or with expert help

Addressing Water Pressure Fluctuations

Water pressure can decrease due to various factors like maintenance work, peak usage times, or issues with your water source. If you suspect low water pressure:

  1. Check the Source
    Contact your local water supplier to inquire about any issues in your area.
  2. Boost Pressure
    Many hardware stores carry adapters that can help increase water pressure to your HomePure Viva.
  3. Seek Expert Help
    If needed, consult a qualified plumber or technician to assess your water supply and recommend a tailored solution.

Unlocking the Potential of Your HomePure Viva

Now that your HomePure Viva is successfully installed, it’s time to familiarise yourself with its three main modes. The HomePure Viva delivers a spectrum of water types, each serving different purposes:

Purified Water

This function is ideal for everyday drinking, cooking, and situations where you desire neutral, clean water. Remember to follow the flushing process listed above before using it for your drinking water.

How to generate Purified water: 

  1. Touch “PURIFIED” on the LCD screen.
  2. Touch “START/STOP” to get purified drinking water; the light will turn green while the water flows.
  3. Touch “START/STOP” once more to stop the water flow; the green colour will now turn red. There will be an audio message to announce the operating status of the selected instruction.
  4. Always discard the initial dispensed water for at least 20 seconds as a precaution. This will ensure the integrity of desired pH level selected. 

Alkaline Water

According to ongoing research, alkaline water has various pH levels and may offer health benefits. Start with low pH levels and gradually increase as your body adjusts.

How to generate Alkaline water: 

  1. Touch “ALKALINE” on the LCD screen to select the Alkaline level. 
  2. There are five alkaline levels. Touch on the dial’s numbers 1 to 5 to select the desired alkaline level.
  3. Touch “START/STOP” to get drinking water; the light will turn green while the water flows.
  4. Touch “START/STOP” once more to stop the water flow; the green colour will now turn red.
  5. An audio message will present the operating status of the selected instruction in each selection step. 

Note: The Automatic Cleaning function will appear after the Alkaline mode is used continuously for 10 minutes. Press the Start button to start the cleaning process. 

Important:

• Start drinking alkaline water at a low pH level – Alkaline 1; slowly and gradually drink it until your body gets accustomed to alkaline water.

• When alkaline water is generated, drain water flows out from the drain hose to the sink simultaneously. This drain water is NOT good for drinking or refilling a fish tank, but it is safe for cleaning the sink and flow.

• Do not take any medication with alkaline water to prevent compromising the integrity of the prescribed medicine. Instead, take your medicines with Purified water. 

• Do not use alkaline water for babies and infants; do NOT mix with milk powder. Use “PURIFIED” water instead. 

Acidic Water

Designed for external use only, acidic water can be helpful for cleaning and other applications outlined in the user manual.

How to generate Acidic water: 

  1. Touch “ACIDIC” on the LCD screen.
  2. There are 5 acidic levels. Select your desired acidity level by touching the number on the dial.
  3. Touch “START/STOP” to get acidic water; the light will turn green while the water flows.
  4. Touch “START/STOP” once more to stop the water flow; the green colour will now turn red.
  5. On each selection step, there will be an audio message to announce the operating status of the selected instruction. 

Note: ALKALINE 5 and ACIDIC 5 will only run for 3 minutes before switching off automatically. They require a 10-minute rest period before they can be used again. 

Caution: Acidic water is NOT safe for drinking or consumption. Please use Acidic water according to the recommendations under “Modes and Functions” on page 24 of your User Manual.

By following this installation and usage guide, you ensure your HomePure Viva works seamlessly to provide you with a consistent supply of the clean and health-enhancing water it’s designed to deliver.

TAGGED:home-homecareHomePurehomepure vivainstallation guideqnet faqsQNET Productsuser guide
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