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Two ways to get it sorted
Fix it yourself in the Self Service Portal, or send a request and our support team will do it for you.
Do it yourself INSTANT
Step-by-step guides for the Self Service Portal.
Send a request 24–48 WORKING HOURS
For changes our support team needs to make for you.
WE CAN HELP WITH
- Forgot PIN code — get your forgotten PIN code
- Security question and words — unlock a blocked account
- Name correction — after marriage or divorce, or to correct your name
- Change email address
Tip: In “Your Query”, say which request it is and include your IDN. Attach supporting documents if needed (up to 5 files, 5 MB each).
Submit a request (opens in a new tab)Change Correspondence Address 2
Change Email Address 1
Change Shipping Address 1
Other Personal Information Update 2
Q Account Pin Code 1
Security Question & Words 1
Can't find your answer?
Send a case request and our support team will help.