Archives: SMART HUB

Fee Schedule

DescriptionAmountAdministration fee – RefundUSD 30 per transactionGlobal Transaction Fee (GTF)3% per transactionPayment…

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Requirements for Products

Type of Request Requirements Change of Product 1. Send from Self Service…

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Requirements for Personal Information Change

Type of Request Requirements Change of Email Address 1. Send from Self…

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Requirements for Refund

Type of RequestRequirementsRefund1. Send from Self Service Portal Form or written request…

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What part of the registration will include the new step on the ID Declaration Form? Which markets and which platforms?

The ID Declaration Form will be implemented in two ways: (1) For…

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What is the ID Declaration Form?

This initiative reminds all QNET IDs to always adhere to the Company’s Policies and Procedures and Code…

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What is Suspension?

An ID may be suspended for violating any terms of the Agreement,…

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I received a suspension letter from the company. What should I do if I want it to be considered again?

If you wish to ask the Company to review the decision, you…

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What can lead to a Termination of an ID?

Violation of the terms of the Agreement, P&P, Compensation Plan, and/or any…

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When my tracking center is terminated, will I still have Business volume?

No, all the Business volume will be nullified once the tracking center…

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When an ID’s tracking center is Terminated, how long does it take to register once again?

An Individual can register as an ID again only after 12 months…

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Is it possible to reactivate a tracking center once it was terminated?

If an ID’s tracking center has been terminated, it is not possible…

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