Archives: SMART HUB

What is the lowest Rank in the Compensation Plan?

The lowest Rank in the Compensation Plan is Bronze Star Rank.

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What is Pay Rank Maintenance?

“Pay Rank Maintenance” means the number of months that an ID is…

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Why I still didn’t receive my refund in credit card even after 30 working days?

For us to assist you further, you are required to provide us…

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Can I request for a partial refund?

No, we do not process any partial refund request.

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I have utilized one of the entitlement of QVI product, may I request for a refund?

Once the QVI product has been utilized or activated, refund is no…

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What should I do if I applied for a refund, but the product has been delivered to me?

If your refund request is within the grace period, you are then…

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How will I receive my refund?

The refundable amount will be credited to the payment channel you used…

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Can I transfer my refund amount to my bank account?

No. The refundable amount will be credited to the payment channel you…

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How to send refund request?

To file a refund request:– Login to your Virtual Office, click on…

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How can I track my shipment?

To track your shipment:– Log in to your Virtual Office– Click on…

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How to update my shipping address within the country?

To update your shipping address:– Click on “My Profile ”– Choose “Update…

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Where can I find my Purchase Receipt?

To find your Purchase Receipt:– Log in to your Virtual Office– Click…

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