To track your shipment:– Log in to your Virtual Office– Click on “My Transaction”…
To update your shipping address:– Click on “My Profile ”– Choose “Update email and…
To find your Purchase Receipt:– Log in to your Virtual Office– Click on “My…
Below is the required documents for product pick up:For the Self pick-up please provide…
No, a virtual product can not be exchanged with a physical product.
You would need to provide e-cards to us when you submit the request to…
Yes. There will be a reshipment fee imposed.
You need to send a request via Help Center requesting to reship your product…
When an IR is unreachable during the delivery time, the product will be returned…
No, because any possible customs duties, tariffs, import tax, VAT, etc are determined by…
The fee may vary depending on your order value. Please refer to your local…
You might be required to pay any possible customs duties, tariffs, import tax, VAT,…
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