SMARTHUB: SHIPPING & DELIVERY

How can I track my shipment?

To track your shipment:– Log in to your Virtual Office– Click on “My Transaction”…

How to update my shipping address within the country?

To update your shipping address:– Click on “My Profile ”– Choose “Update email and…

Where can I find my Purchase Receipt?

To find your Purchase Receipt:– Log in to your Virtual Office– Click on “My…

What are the required documents for the Self / Third-party product collection?

Below is the required documents for product pick up:For the Self pick-up please provide…

Can we exchange a virtual product with physical product?

No, a virtual product can not be exchanged with a physical product.

What is the payment method I can use to pay the reshipment fee?

You would need to provide e-cards to us when you submit the request to…

How to reship my returned product?

You need to send a request via Help Center requesting to reship your product…

Why was my product returned?

When an IR is unreachable during the delivery time, the product will be returned…

Is there a way to ship my product without paying the possible duty and tax imposed by local Customs?

No, because any possible customs duties, tariffs, import tax, VAT, etc are determined by…

How much will I pay for duties and taxes to the local Customs?

The fee may vary depending on your order value. Please refer to your local…